Terms of Service | Ungdomskraft

By using Ungdomskraft's website, Ungdomskraft.com (the "Website") or by booking via telephone, you accept Ungdomskraft AB (org. no. 559171-3606), Södra Hamnvägen 44, 115 41, Stockholm), telephone 08-517 082 81 or 031-320 41 80, email: kontakta@ungdomskraft.se or gbg@ungdomskraft.com ("Ungdomskraft", "We", "Us", "Our"), terms as set out below, including any appendices or other material referred to (the "Terms"). The Terms will be available on the Website.

Definitions

"You" refers to you as a visitor of the Website and/or user of Our Services. Throughout, where "Services" is mentioned, it refers to the services published on the Website. You can place orders via the Website or by telephone. In agreement with Ungdomskraft, you determine a time and place for the performance of Services, and Ungdomskraft then ensures that the service is performed at the time you have ordered. By using the Website and Ungdomskraft's Services, you accept Our terms of use and Our use of your personal data as set out below. If you do not wish to accept Ungdomskraft's personal data processing or other terms, We ask you to refrain from using the Website and Ungdomskraft's Services.

Privacy Policy

Ungdomskraft Privacy Policy. This privacy policy describes how We collect, process, store and share your personal data.

This privacy policy is aimed at you as a private customer, contact person at a business customer, or as a visitor of the Website. We are the data controller for the personal data you provide. By using Our Services, including the Website, you accept Our privacy policy. If you have any questions about this privacy policy or how We handle personal data, you are welcome to contact Us using the contact details found at the beginning of this policy.

We are data processors for business customers regarding their employees' personal data, and the company is the data controller for such data. If you are an employee of a business customer, this means that your employer is responsible for your personal data, and if you have questions about the data processing, We ask you to contact your employer.

"Personal data" in this policy means all data that can directly or indirectly be attributed to you.

Privacy and Cookie Policy

Data Collection

We collect information when you visit the Website, use our Services or contact us. This includes:
Technical information such as IP address, browser and operating system.
Usage data, including how you navigate on our Website.
Contact details such as name, email and telephone number if you register for our services.

Cookies

Our Website uses cookies to improve the user experience. Cookies are small text files stored on your device. We use:

Necessary cookies for the website to function.
Analytics cookies to understand how visitors use the Website.
Marketing cookies to show relevant advertisements.
You can disable cookies at any time via your browser.

How We Use Collected Data

We use collected information to:

Provide and improve our services.
Analyse user trends.
Manage customer relationships and marketing activities.

Third Parties and Data Sharing Policy

We do not share your personal data with third parties without your consent, except where required by law, to protect our rights, or to fulfil contractual obligations.

Your Rights

You have the right to request information about the personal data we process about you, as well as to correct or delete inaccurate data. You may also object to certain processing and request restriction of the processing of your personal data.

What Personal Data Do We Process and Why?

For private customers, We process the personal data needed to administer the contractual relationship and provide Our Services. Our legal basis for this processing is thus the performance of a contract. The personal data We collect about Our private customers includes contact details, payment information, billing details and the Services you have booked. We may use anonymised data for statistical purposes, and this processing is based on a legitimate interest assessment.

For contact persons at business customers, We process the personal data needed to administer the contractual relationship with the business customer and provide Our Services. Our legal basis for this processing is thus the performance of a contract. The personal data We collect includes name, email and telephone number.

If you are a private customer or contact person at a business customer, your personal data may be used for marketing or other communications (such as newsletters and offers) via telephone, email or SMS. Our legal basis for sending marketing to you is a legitimate interest assessment. You always have the option to decline marketing by contacting Our customer service at kontakta@ungdomskraft.com. We will also send order confirmations for assignments you have ordered from Us to your email; however, you cannot object to these communications as they are necessary to provide Our Services.

How Long Do We Store Your Personal Data?

We store your personal data for as long as required to fulfil our agreement with you. However, certain legal storage requirements mean that We are obliged to retain data for a certain period, e.g., under the Swedish Bookkeeping Act we must retain data for 7 years after the end of the calendar year in which the financial year ended. After the end of the customer relationship, We store personal data for marketing purposes for one year, provided you have not objected to this type of processing. We regularly delete personal data that is no longer necessary.

Changes to the Privacy Policy

We reserve the right to update Our privacy policy and will notify you of any changes. The latest version of the privacy policy is always published on Our Website. If We make material changes to the policy that require your consent, We will contact you.

Your Rights

You have the right to receive information about what personal data We process about you and how it is used, where the data has been obtained from, and to which recipients the data has been disclosed. If the personal data We process is inaccurate, you have the right to have your personal data corrected, and you also have the right to request that your data be deleted. If your personal data is inaccurate and you have requested correction, you have the right to request that Our processing of your personal data be restricted in the future. In certain cases, you also have the right to object to Our processing of your personal data.

If you wish to receive information about what personal data We process about you, please contact Our customer service. This also applies if you wish to receive your personal data in an electronic format (data portability). If you have complaints regarding Our processing of your personal data, you can contact the Swedish Data Protection Authority (Datainspektionen).

Force Majeure

Neither party to this agreement shall compensate the other party for damage or financial losses arising from strikes, fire, war, natural disasters or other circumstances beyond a party's control that the party could not reasonably have been expected to anticipate and/or whose consequences the party could not reasonably have avoided or overcome.

Changes to the Terms

Ungdomskraft continuously changes and improves the Services provided and reserves the right to amend the Terms; however, the Terms in effect at the time of your orders and bookings apply to you. Therefore, always read through the Terms before each new order and booking. For other Services provided by Ungdomskraft, Ungdomskraft's current terms and price list for such Services apply. Terms and price list are available on the Website.

Right of Withdrawal

Your right of withdrawal is regulated by the Swedish Distance and Off-Premises Contracts Act (2005:59) and generally means that you can cancel your purchase within 14 days from when you received or ordered a service from Us and received information about your right of withdrawal. The right to withdraw from the purchase agreement is exercised by you submitting a notice to this effect within this period. The withdrawal period expires 14 days after the day the agreement was entered into.

Complaints

If you wish to file a complaint about completed work, this must be done in writing via email no later than 10 days after the work has been completed. For the complaint to be considered valid, you must attach relevant documentation that clearly shows what is wrong, such as photos, a description of the problem and other relevant information. Complaints received later than 10 days after completed work are, as a general rule, not considered.

Cancellation Policy

Agreements regarding Ungdomskraft's services are made at the time of booking on the Website. Each such agreement is followed by a confirmation call/email outlining what you and Ungdomskraft have agreed upon. After a service has been booked, cancellation must be made 24 hours before your booked time, on weekdays only. For example: If you have an appointment on Monday afternoon, cancellation must be made by Friday afternoon at the latest.

For cancellations after these time limits, Ungdomskraft may charge up to the full amount of the booked Services' value. When cancelling Services booked through Ungdomskraft after the free cancellation period has expired, Ungdomskraft will, to the extent possible without incurring actual costs, provide you with a free cancellation.

Invoicing/Payment

Payment for Ungdomskraft Services is made by invoice with 15 days' payment terms or direct payment via Swish. Payment for a service booked through the Website is made in arrears. Late payment incurs a penalty interest of 8%.

You always see the price for the booked service at the time of booking. The total price for the booking is also sent to you in your booking confirmation.

Invoices and quotes may be stated in two amounts due to the direct deduction under the Swedish Tax Reduction for Household Services Act (RUT deduction and ROT deduction). The higher amount refers to the total cost of the service, and the lower amount refers to the amount after the deducted tax reduction for labour costs.

If the Customer is entitled to a tax reduction, the lower amount should be chosen. If the Customer is at risk of the tax reduction not being granted, the higher amount should be chosen. If the Customer is not entitled to a tax reduction, only one amount will be stated on the invoice — the total amount.

It is the Customer's own responsibility to ensure in advance that sufficient RUT or ROT allowance remains for the year and that all other requirements for the deduction are met. If the RUT or ROT deduction is denied by the Swedish Tax Agency — for example because the allowance has already been used up or because the Customer does not meet the requirements — the Customer is fully responsible for paying the entire total amount, i.e. the price before the tax reduction. For example: if the price after RUT is 500 SEK, the total amount is 1,000 SEK, and 1,000 SEK is what the Customer must pay. We accept no responsibility for denied RUT or ROT deductions. If this is the case, the reason for the rejection will be communicated to the Customer.

Current prices are listed under each respective service.

Travel Surcharge

The price of every package includes 20 km of travel from our operating area to the pickup address. The starting point for the travel is Stockholm Central Station or Gothenburg Central Station — whichever of the two is closest to the pickup address is selected automatically based on where the booking is to be carried out. If the distance is longer than 20 km, the additional kilometres are charged at the per-km rate of the package You have booked. The per-km rate varies between packages and is shown together with the total price at the time of Your booking.

Distance between Pickup and Delivery (A → B)

For transport services (e.g. transport and courier), 20 km between the pickup and delivery address is included in the package price. If the distance is longer, the additional kilometres are charged at the same per-km rate that applies to the travel surcharge. Any additional charge for longer distance is shown together with the total price at the time of Your booking.

Working Time for the Extra Large and Mega Large Packages

The price of the Extra Large package includes up to 4 hours of working time. For junk removal, the time spent at the recycling centre (ÅVC) is also counted within this time — this could for example mean 2 hours at Your address and 2 hours at the recycling centre. If the assignment is completed in less than 4 hours, the full package price is still charged. If the assignment requires more than 4 hours, We may need to leave and return another day to complete the work, in which case additional charges will be added for the extra work required.

The same principle applies to the Mega Largepackage, but with up to 8 hours of working time included (including any time at the recycling centre for junk removal). If the assignment is completed in less than 8 hours, the full package price is still charged, and if the assignment requires more time We may need to return another day — in which case additional charges will be added for the extra work required.

Insurance and Accidents

We are fully insured, and our insurance covers any accidents and damages that may occur during the performance of our services. This means that you as a customer can feel confident that we take responsibility for damages arising from accidents. Please note, however, that we are not responsible for damages that occur when mounting TVs, shelves, mirrors, paintings or other items on plasterboard walls. Although we can mount these items on plasterboard walls, it is not recommended as plasterboard can easily give way if it is too thin or if the items are too heavy. If you book us to hang something on a plasterboard wall, this is done at your own risk and we are not liable for any costs or damages that may arise.

Disputes

Disputes shall first be attempted to be resolved by agreement. If such agreement is not possible, the dispute shall be handled in a general court under Swedish law. You may also contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden) to have the dispute reviewed, Box 174, 101 23 Stockholm, www.arn.se. We participate in dispute resolution proceedings.

Customer Service

If you have questions, you are always welcome to contact Us by telephone at 08-517 082 81 (Monday to Friday 09:00-17:00) or via email at kontakta@ungdomskraft.com. We aim to respond to your purchase/order-related question within 24 hours on weekdays and otherwise provide a response or information within 48 hours.

Terms last updated 27/02-2024.